Support

We're here to help you get the most out of System Guardian.

Quick Help

System Guardian is useful for resource-intensive workflows such as local AI model inference, development environments, and other compute-heavy applications.

It provides real-time visibility and optional automation for memory actions while keeping all processing on-device.

Find answers fast with these resources:

Contact Us

For questions, feedback, or bug reports, please email us at info@khaeldur.com.

We typically respond within 48 hours.

Tip: When reporting an issue, please include your macOS version, System Guardian version, and a description of what happened. This helps us resolve issues faster.

Troubleshooting

If you experience issues with System Guardian, try the following steps:

1. Restart the App

Quit System Guardian completely (right-click the menu bar icon and choose Quit, or press Cmd + Q), then relaunch it. This resolves most transient issues.

2. Check Notifications

If you're not receiving alerts, go to System Settings → Notifications and verify that System Guardian has permission to send notifications. Also check that notifications are enabled in the app's Settings → General tab.

3. Check Launch at Login

To verify Launch at Login is working, go to System Settings → General → Login Items & Extensions. System Guardian should appear in the list. If it doesn't, toggle the setting off and on in the app's Settings.

4. Update macOS

Make sure you are running macOS 13 (Ventura) or later. Go to System Settings → General → Software Update to check for updates.

5. Reinstall the App

If issues persist, delete System Guardian from your Applications folder and reinstall it from the App Store. Your settings (stored in UserDefaults) will be preserved.

6. Memory Actions Show Minimal Change

This can be normal when the system is already in a healthy state. If the app reports no significant change, there may be little reclaimable cache at that moment.

7. Export a Diagnostics Snapshot

Open Settings → Advanced → Diagnostics and click Copy Diagnostics Snapshot. Include the snapshot when contacting support so we can review recent automated actions and settings.

8. Process Memory Limit Action Is Not Behaving as Expected

In Settings → Advanced, verify your Process Memory Limit Action policy mode and lists:
  • Allowlist Only (default): only matching entries are eligible.
  • Never-Kill List: matching entries are always skipped.
Process control scope can vary by distribution and macOS sandbox permissions.

Still Need Help?

If none of the above resolves your issue, please contact us at info@khaeldur.com with a description of the problem, your macOS version, and any error messages you see.

System Requirements